Terms of service

Gnome Sweet Gnome

Last updated: 26/02/2026

Welcome to Gnome Sweet Gnome. By accessing our website and purchasing from us, you agree to the following Terms of Service. Please read them carefully.

1. General

By using our website and services, you confirm that:

You are at least 18 years of age, or have parental consent

The information you provide is accurate and complete

You will not use our website for unlawful purposes

We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting to our website.

2. Products & Services

All products are handmade and may vary slightly in colour, size, or design due to their handcrafted nature.

We make every effort to accurately display product images and descriptions. However, colours may appear slightly different depending on your screen settings.

Personalised items are made according to the information you provide at checkout. Please ensure spelling, dates, and colour selections are correct before placing your order.

3. Orders

We reserve the right to:

Refuse or cancel any order at our discretion

Limit quantities purchased

Cancel orders suspected of fraud

If we cancel your order after payment has been processed, you will receive a full refund.

Once production has begun, personalised or custom orders cannot be modified.

4. Pricing & Payments

All prices are listed in Australian Dollars (AUD) unless otherwise stated.

We reserve the right to change pricing at any time without notice.

Payments are processed securely through trusted third-party payment providers. We do not store full credit card details.

5. Shipping & Delivery

Delivery timeframes are estimates only and may vary due to:

Courier delays

Seasonal demand

Public holidays

Gnome Sweet Gnome is not responsible for delays caused by third-party carriers once your order has been dispatched.

Risk of loss or damage passes to the customer upon delivery.

6. Returns & Refunds

Please refer to our Returns & Refund Policy for detailed information regarding cancellations, refunds, and replacements.

Custom and perishable goods are generally non-refundable unless faulty or required under Australian Consumer Law.

7. Intellectual Property

All content on this website — including images, logos, designs, product names, text, and branding — is the property of Gnome Sweet Gnome and may not be copied, reproduced, or used without written permission.

8. Limitation of Liability

To the maximum extent permitted by law, Gnome Sweet Gnome is not liable for:

Indirect or consequential loss

Loss of profit or revenue

Delays caused by third-party services

Nothing in these Terms excludes rights you are entitled to under Australian Consumer Law.

9. Allergens & Food Safety (For Edible Products)

Our kitchen may handle common allergens including (but not limited to):

Gluten

Dairy

Eggs

Nuts