Shipping policy

Shipping Policy

Gnome Sweet Gnome

Last updated: 26/02/2026

Thank you for shopping with Gnome Sweet Gnome. Each item is handmade with care, and we work hard to ensure your order arrives safely and beautifully packaged.

1. Processing Times

As many of our products are handmade or personalised, processing times vary.

Standard Processing Time:

3–7 business days (unless otherwise stated on the product page)

During peak seasons (Easter, Christmas, special promotions), processing times may be extended.

Custom or large event orders may have longer lead times, which will be confirmed at the time of purchase.

2. Shipping Timeframes (Australia)

Estimated delivery times after dispatch:

Standard Shipping: 2–8 business days

Express Shipping: 1–4 business days

Delivery timeframes are estimates only and may vary due to courier delays, weather, public holidays, or high-volume periods.

3. Shipping Costs

Shipping rates are calculated at checkout.

Any free shipping promotions will be clearly advertised when applicable.

4. Local Pickup

If local pickup is available, you will receive a notification when your order is ready. Pickup instructions and location details will be provided via email.

Orders must be collected within the agreed timeframe unless otherwise arranged.

5. Perishable & Edible Items

For baked goods and edible products:

We recommend selecting Express Shipping where possible.

Once dispatched, we are not responsible for delays caused by postal carriers.

We are not liable for spoilage due to delivery delays beyond our control.

Please ensure someone is available to receive the delivery, especially in warm weather.

6. Incorrect Address

Please double-check your shipping details before confirming your order.

If an incorrect address is provided:

We are not responsible for lost parcels.

Re-shipping costs will be the responsibility of the customer.